Last night after the tutorial I had a quick chat to Courtney Grigor about the challenges and issues she faces as a social media moderator.
Main points Courtney raises:
- Social media is of course used in conjunction with traditional media campaigns
- Making time to respond to converstations is her biggest issue
- Guidelines a very helpful if something needs to be addressed online
- Self-moderation is wishful thinking.
In light of Courtney's view that self-moderation (in her experience) is wishful thinking, one aspect which I will post about over the weekend is the potential impact government tracking of online behaviour will have on people's involvement in social media. Perhaps the proposed Bills will move users to self-moderate knowing their data could possibly be kept for two years?
A big thank you to Courtney for her input (and appearing on video) and Anita (for her work behind the iPhone camera)
Check out Courtney's FB discussion on Social Media: Building or Eroding Brand Value?
and please stop by Anita's FB page on Extremist Groups: How are they using digital media to recruit and mobilise?
Ooh multimedia fantastic! Great to hear from a real-life moderator. Yes I think finding time to respond is a big issue - and one many organisations don't put enough effort into. The worst is making a comment on social media and not having anyone get back to you. I think because social media feels like a personal communication - silence feels very personal!
ReplyDeleteWill regulation encourage people to think about what they're saying? - In general, not for some time I think. Even if data is kept for two years, being offensive is still not a criminal act - not yet anyway...
Thanks for your comment PJ. Interesting view on regulation not enrouraging people to think about what they are saying. I agree, however I have a feeling it may influence sites and platforms people access, and to a degree what they say. Being offensive is not a criminal act, however in time, being offensive towards a particular person on a platform that brings marginalised groups together may be 'watched' or scrutinised just that little bit more closely.
ReplyDeleteThanks Sam, Courtney. I finally got back to watching the clip - really useful discussion and some great insights from someone who's actually doing this day-to-day.
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